Privacy Policy

Last updated: November 11, 2026

YGC AI Receptionist ("we," "our," or "us") operates the YGC AI Receptionist service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including our website at ygcaireceptionist.com and our AI-powered voice receptionist ("Voice Services").

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide:

• Account information: When you sign up, we collect your name, email address, and business name.
• Call recordings and transcripts: When your business receives calls through our Voice Services, we record and transcribe the conversation. These recordings are used to provide the Service and may be reviewed for quality assurance.
• Calendar data: If you connect your Google Calendar, we access your calendar to check availability and create appointments on your behalf. We only access calendar data you explicitly authorize.
• Payment information: If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store full credit card numbers.

Information collected automatically:

• Usage data: We collect information about how you interact with the Service, including pages visited, features used, and call metadata (duration, time, caller number).
• Device data: We may collect browser type, operating system, IP address, and device identifiers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and complete transactions (including sending invoices and receipts via Stripe)
• Create and manage appointments scheduled through the Voice Services
• Improve and personalize the Service, including training our AI models to improve accuracy
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends to improve the Service
• Detect, prevent, and address technical issues or fraudulent activity

3. Google User Data

Our Service accesses Google Calendar data via the Google Calendar API. Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

• We only access Google Calendar data to check free/busy availability and create events on your behalf
• We do not share Google user data with third parties except as necessary to provide the Service
• We do not use Google user data for training AI models or any other purpose beyond the core functionality of the Service
• You can revoke our access to your Google data at any time via your Google Account's security settings

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We engage trusted third parties (e.g., Twilio for telephony, Stripe for payments, Supabase for database hosting) to perform functions on our behalf. These providers are contractually bound to protect your data.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal requests.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Call recordings and transcripts are retained for 90 days unless you request earlier deletion. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

• Access and update: You can access and update your account information through the dashboard.
• Delete data: You can request deletion of your account and associated data by contacting us.
• Revoke Google access: You can revoke our access to your Google Calendar at any time via Google Account permissions.
• Opt out: You can opt out of promotional communications at any time.

8. Third-Party Services

Our Service integrates with third-party services:

• Twilio: Handles telephony and voice processing. See Twilio's Privacy Policy.
• Stripe: Handles payment processing. See Stripe's Privacy Policy.
• Supabase: Database hosting. See Supabase's Privacy Policy.
• Google: Calendar integration. See Google's Privacy Policy.

9. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at youungtv@gmail.com.